If / then rules

When a message contains a keyword, assign it or auto-reply. Incoming inbox messages use these rules in the demo. Live Cloud API routing is out of scope for V1.

3 rules on

If message contains “book”

Then assign to Front desk

Keyword

Action

Teammate

If message contains “hours”

Then send an auto-reply

Keyword

Action

Auto-reply text

If message contains “urgent”

Then assign to Owner

Keyword

Action

Teammate